Just had to blog about the fantastic customer service I've experienced from LinuxEmporium. I had to replace the wireless network card on one of our PCs, in the past I've had a lot of grief setting up Belkin cards to work on Linux, so this time I decided to get a known compatible card. LinuxEmporium offer cards that have tested with various Linux distributions. I ordered the card, which arrive promptly, but did not work. I emailed back some diagnostic information to LinuxEmporium and Quentin immediately mailed me back offering to replace the card and requesting that I return the faulty card. The next day a new card arrived along with the postage for return of the original card.
Any supplier can have a duff card in their stock, not many make it such a painless experience, I even got a thank you for returning the duff card. All in all I'd call that excellent service.
Showing posts with label upgrade. Show all posts
Showing posts with label upgrade. Show all posts
Monday, 8 December 2008
Tuesday, 24 June 2008
Hardy Heron Upgrade causes no real problems
I've not really had a lot to blog about here lately, since everything has pretty much run well without trouble.
The Hardy Heron upgrades on all 3 platform, Old Celeron, Whizzy Core 2 duo machine and the VMware image. The one thing worthy of note is the fact that I was asked if I wished to retain some device configuration file change that I had made during the original install to get the wireless networking to run. On the Whizzy machine it all just worked.
On the old Celeron an additional software download was required as I had needed to use fwcutter to get the Belkin Broadcom BC43 based wireless card to work. Once wired back up to the router with a cable I was able to re-enable the Device driver in the Hardware Drivers utility, which caused it to download and update the neccesary packages and automatically download the correct windows driver files and manipulate them to work with Linux. After which I jut had to disconnect the cable to the router and select the wireless network in the connection applet.
Setting up the wireless on the previous version of Ubuntu had taken me a whole evening using support information from the Ubuntu forum. The Hardy Heron update just worked. I wonder if Hardy would have just worked with this hardware configuration if it had been a fresh install? I suspect it might have Ubuntu seems to be getting better all the time.
The Hardy Heron upgrades on all 3 platform, Old Celeron, Whizzy Core 2 duo machine and the VMware image. The one thing worthy of note is the fact that I was asked if I wished to retain some device configuration file change that I had made during the original install to get the wireless networking to run. On the Whizzy machine it all just worked.
On the old Celeron an additional software download was required as I had needed to use fwcutter to get the Belkin Broadcom BC43 based wireless card to work. Once wired back up to the router with a cable I was able to re-enable the Device driver in the Hardware Drivers utility, which caused it to download and update the neccesary packages and automatically download the correct windows driver files and manipulate them to work with Linux. After which I jut had to disconnect the cable to the router and select the wireless network in the connection applet.
Setting up the wireless on the previous version of Ubuntu had taken me a whole evening using support information from the Ubuntu forum. The Hardy Heron update just worked. I wonder if Hardy would have just worked with this hardware configuration if it had been a fresh install? I suspect it might have Ubuntu seems to be getting better all the time.
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